Sosuite Terms of Service

Welcome, and thank you for your interest in Sosuite ("Sosuite," "we," or "us") and our website at www.staysosuite.com, along with our related websites, networks, applications, mobile applications, and other services provided by us (collectively, the "Service(s)"). The terms "Sosuite", "we", "us" refers to Sosuite Inc., a Delaware corporation and its subsidiaries and affiliates. These Terms of Service (together with the Additional Terms (defined in Section 18.5), the "Agreement") and our Privacy Policy govern your use of the Service and Properties (defined in Section 1). This Agreement is a legally binding contract between you and us regarding your use of the Service and Properties. Failure to use the Service or Properties in accordance with this Agreement may subject you to civil and criminal penalties.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.

BY CLICKING "I ACCEPT" (OR WORDS TO SIMILAR EFFECT), BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SERVICE OR PROPERTIES, OR BY SIGNING A SEPARATE AGREEMENT WITH SOSUITE THAT EXPRESSLY INCORPORATES BY REFERENCE THIS AGREEMENT, you agree that you have read and understood, and, as a condition to your use of the Service or Properties, you agree to be bound by, this Agreement. If you are not eligible, or do not agree to be bound by this Agreement, then you do not have our permission or any right to use the Service or Properties. Your use of the Service or Properties, and our provision of the Service to you and express license or permission for you to use the Properties (if applicable), constitute an agreement between us and you to be bound by this Agreement.

ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 17, you agree that disputes arising under this Agreement will be resolved by binding, individual arbitration, and BY ACCEPTING THIS AGREEMENT, YOU AND SOSUITE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 17 for more details.)

1. Service Overview

Sosuite Inc. acquires rights and/or interests in accommodation for the onward supply of accommodation to travelers staying in Philadelphia, Pennsylvania. We provide information on physical properties managed, owned, licensed, leased, rented, and/or developed by us or any of our affiliates (each a "Property" and collectively the "Properties").

You may use the Service to make legitimate reservations for:

• Short-term rentals (each a "STA/Hotel Reservation")
• Longer-term accommodations (each an "Extended Stay Reservation")

All reservations must be made in accordance with the terms and conditions of this Agreement. The "Service(s)" excludes any and all Properties and any and all rights of use or possession therein or thereof, but includes services provided by us to you on or around a Booked Property (defined in Section 6.2) in connection with your permitted use of the Properties.

2. Supplier of Record

Sosuite Inc., a Delaware corporation, located at 2093 Philadelphia Pike, #9906, Claymont, DE 19703 is the supplier of record with respect to our Services.

3. Eligibility

You must be at least 18 years old to use the Service. By agreeing to this Agreement, you represent and warrant to us that:

a) you are (i) at least 18 years old, are an emancipated minor, or possess legal parental or guardian consent to agree to this Agreement; and (ii) fully able and competent to enter into this Agreement

b) you have not previously been suspended or removed from the Service or any of our Properties

c) your Registration (defined in Section 3) and your use of the Service and our Properties is and will be in compliance with any and all applicable laws, rules, and regulations

If you are an organization (e.g., a company), the individual accepting this Agreement on your behalf represents and warrants that they have the authority to bind you to this Agreement and you agree to be bound by this Agreement.

4. Account Registration

To access certain features of the Service, you may be required to register for an account ("Register"; and such process of Registering, "Registration") and/or to enter into a membership agreement, sublease agreement, extended stay agreement, limited use agreement or other type of agreement or order form signed by us and you and made under and part of this Agreement ("Order Form").

When you Register, you must provide accurate information about yourself, including:

• Name
• Email address
• Home address
• Date of birth
• Contact information

You agree to keep this information accurate and up-to-date. When you Register, you may be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, you must immediately notify us at reservations@staysosuite.com.

5. Background Checks

For transparency, safety, fraud prevention, and anti-money laundering purposes, and to the extent permitted by applicable law, we may, but have no obligation to, before and/or while you reserve and/or occupy a Property:

a) Require that you provide us with a form of government identification or other information sufficient to assist us with undertaking background checks

b) Screen you against third party databases or other sources and request reports regarding you from service providers

c) Obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background checks

You hereby consent to our undertaking these background checks and to our processing of the resulting information in accordance with our Privacy Policy.

6. Fees and Payment

6.1 Fees

We reserve the right to determine pricing for the Service and any products we offer for sale, including for Properties that you may reserve or subscribe to through the Service. We will make reasonable efforts to keep pricing information published on our website up to date. We may change pricing information at any time. We, in our sole discretion, may make promotional offers with different features and pricing to any of our customers.

6.2 Currency

All payments will be processed in United States Dollars (USD).

6.3 Authorization

You authorize us to charge all applicable sums (including but not limited to any applicable one-time and/or recurring security deposits, reservation fees, extended stay fees, the Damaged Property Fee, and any fees, costs and penalties for overstaying your reservation, and including all applicable Taxes) to the payment method specified in your account ("Applicable Payment Method").

6.4 Cancellations

6.4.1 Cancellations for STA/Hotel Reservations

We will charge all applicable sums due for STA/Hotel Reservations at the time such reservations are requested. You may cancel a completed STA/Hotel Reservation at any time and will be entitled to a refund subject to our cancellation policy posted at www.staysosuite.com/cancellation-policy.

6.4.2 Cancellations for Extended Stay Reservations

We will charge all applicable sums due for an Extended Stay Reservation at the time the applicable Extended Stay Agreement is fully executed. You may cancel your reservation request at any time before the applicable Extended Stay Agreement is fully executed. Once an Extended Stay Agreement is fully executed, you may not cancel the applicable reservation, except as may be otherwise expressly provided in such Extended Stay Agreement or other Order Form.

6.5 Alternative Accommodations

In the event that a Property becomes unavailable during your Period of Occupancy for any reason, we will:

1. Endeavor to arrange suitable alternative accommodations during the Period of Occupancy
2. If unable to find suitable alternatives, we have the right to cancel the applicable portion of the Period of Occupancy
3. Credit you with a full refund of pre-paid fees for the affected period
4. If you do not accept a suitable alternative accommodation that we offer, you may cancel the applicable reservation and receive a refund of pre-paid fees

7. Property Usage and Responsibilities

7.1 Compliance with Law

You must comply with all applicable local, state, and federal laws while using our Service and Properties. We shall comply with the requirements of the Fair Housing Act and shall not discriminate based upon any protected categories.

7.2 Use of Amenities

You and your authorized guests may use only the amenities expressly made available by us for common use in the applicable Property. Access to amenities is not guaranteed and may be limited, revoked, or suspended. You are responsible for any damage to amenities caused by you or your guests.

7.3 Property Maintenance

You shall:

• Keep all interior portions of the Property in good, clean, and sanitary condition
• Maintain proper working order of all features and furnishings
• Keep the Property free from pests
• Promptly report any maintenance issues to us at www.staysosuite.com/contact

7.4 Prohibited Conduct

In addition to other restrictions in this Agreement, you may not:

• Use the Property for any illegal purpose
• Cause disturbance to other residents or neighbors
• Modify or damage any part of the Property
• Sublease or transfer your reservation rights except as expressly permitted
• Bring dangerous or hazardous materials onto the Property
• Disable or tamper with any safety features
• Use the Property for any commercial purpose without our express written permission
• Exceed the maximum occupancy limits set for your reservation

7.5 Safety Features

All Properties contain required safety features such as smoke detectors and fire alarms. You agree to:

• Not interfere with or disable any safety features
• Report any problems immediately
• Allow us to enter the Property to maintain safety features as required by law
• Test safety features weekly (for Extended Stay and Subscription reservations)

8. Liability and Insurance

8.1 Property Damage

You are responsible for any damage caused by you or your guests to the Property or its furnishings. If damage occurs:

1. We will provide notice and evidence of the damage
2. You will have two business days to respond
3. We may charge your payment method for repairs or replacements
4. We may terminate your reservation and remove you from the Property
5. We reserve the right to pursue all available legal remedies

8.2 Personal Property

We are not responsible for any loss or damage to your personal property. We recommend obtaining renter's insurance for your protection.

9. Dispute Resolution and Arbitration

9.1 General

In the interest of resolving disputes efficiently, you and Sosuite agree that every dispute arising from this Agreement will be resolved by binding arbitration, except as provided in Section 9.3. Arbitration uses a neutral arbitrator instead of a judge or jury and may allow for more limited discovery than in court. Arbitrators can award the same damages and relief that a court can award.

YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THIS AGREEMENT, YOU AND SOSUITE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

9.2 Exceptions

Despite the provisions of Section 9.1, nothing in this Agreement will be deemed to waive, preclude, or otherwise limit the right of either party to:

a) Bring an individual action in small claims court

b) Pursue an enforcement action through applicable federal, state, or local agencies

c) Seek injunctive relief in aid of arbitration

d) File suit in a court of law to address an intellectual property infringement claim

9.3 Arbitration Process

Any arbitration between you and Sosuite will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Philadelphia, Pennsylvania. A party seeking arbitration must first send written notice of the dispute to the other party. Sosuite's address for notice is:

Sosuite Inc. 2093 Philadelphia Pike, #9906 Claymont, DE 19703 Attention: Office of the General Counsel

10. Term and Termination

10.1 Term

This Agreement is effective when you accept it or first use our Service or Properties, and continues until terminated as described in this Agreement.

10.2 Termination

We may terminate this Agreement or your access to the Service:

• If you violate any provision of this Agreement
• If our property rights terminate or expire
• At our discretion, with or without cause, subject to applicable law
• Immediately upon notice for breach of terms

10.3 Effect of Termination

Upon termination:

a) All licenses and permissions granted to you automatically terminate

b) You must cease all use of the Service and Properties

c) You must pay any outstanding amounts due

d) You must remove all personal belongings from any Property

e) Certain provisions of this Agreement will survive termination as specified herein

11. Intellectual Property Rights

11.1 Ownership

The Service, including all content, features, and functionality, is owned by Sosuite and protected by intellectual property laws. You may not:

• Copy or reproduce any part of our Service
• Modify or create derivative works
• Distribute or publicly display content from our Service
• Use our trademarks or branding without permission

11.2 User Content

If you provide any content to our Service (such as reviews or feedback), you grant us a worldwide, perpetual, irrevocable license to use such content for any purpose.

12. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy at www.staysosuite.com/privacy-policy, which is incorporated into this Agreement by reference.

13. Limitation of Liability

13.1 Disclaimer of Warranties

THE SERVICE AND PROPERTIES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE OR PROPERTIES.

13.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOSUITE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

14. General Provisions

14.1 Governing Law

This Agreement is governed by the laws of the Commonwealth of Pennsylvania. You and Sosuite submit to the exclusive jurisdiction of the state and federal courts located in Philadelphia, Pennsylvania.

14.2 Entire Agreement

This Agreement, together with any Additional Terms and Order Forms, constitutes the entire agreement between you and Sosuite regarding the Service and Properties.

14.3 Contact Information

For questions or concerns, contact us at: Sosuite Inc. 2093 Philadelphia Pike, #9906 Claymont, DE 19703 Email: reservations@staysosuite.com

14.4 Changes to Agreement

We reserve the right to modify this Agreement at any time. We will provide notice of material changes, and your continued use of the Service after such changes constitutes acceptance of the modified Agreement.

Last Updated: December 13, 2024