Direct guests can request complimentary early check-in, late checkout and room upgrades, subject to availability. You also get a free mid-stay clean on stays of three nights or more, plus a direct line to our 24/7 guest experience team by phone, text or WhatsApp.
[Link to this answer](/faq#faq-why-book-direct) ## How does check-in work?Complete a quick pre-check-in: photo ID, selfie, rental agreement, and a security deposit or damage waiver. Once verified, your guest portal will have your unit, door code, and WiFi.
[Link to this answer](/faq#faq-how-does-check-in-work) ## What are check-in and check-out times?Check-in is 4 PM and checkout is 11 AM. Early check-in and late checkout are both $50+tax however these are both complimentary if you book direct, subject to availability.
[Link to this answer](/faq#faq-what-are-check-in-and-check-out-times) ## What's the cancellation policy?It depends on the rate you book.
Flexible: full refund if you cancel at least five days before check-in.
Non-refundable: once booked, payment is final and the reservation is not eligible for a refund.
Long stays (30+ nights): cancel at least 14 days before check-in for a full refund. See our cancellation policy for late cancellations and changes. Always review the terms of your selected rate before booking.
[Link to this answer](/faq#faq-whats-the-cancellation-policy) ## Can I reach someone during my stay?Yes, our guest experience team is available 24/7 by phone, text or WhatsApp. Call or text +1 (267) 490-3660, or message us on WhatsApp.
[Link to this answer](/faq#faq-can-i-reach-someone-during-my-stay) ## Are pets allowed?Yes at most properties. The pet fee is $25 + tax per night for up to two pets, capped at $250 + tax per month. Service animals stay free. Check your selected suite’s pet policy before booking.
[Link to this answer](/faq#faq-are-pets-allowed) ## Is there daily housekeeping?No, we're a limited-service hotel. Mid-stay cleans can be added, and they're free for direct stays of three nights or more.
[Link to this answer](/faq#faq-is-there-daily-housekeeping) ## Do you do group bookings?Yes. Fill out our group inquiry form and our team will put together a quote.
[Link to this answer](/faq#faq-do-you-do-group-bookings) ## Is there WiFi?Free WiFi is included in every unit. Once your pre-check-in is verified, you’ll find your WiFi details in the guest portal.
[Link to this answer](/faq#faq-is-there-wifi) ## Is there a place to work?Most units have a desk. Check your selected suite’s photos and amenities to find a workspace that suits your stay.
[Link to this answer](/faq#faq-is-there-a-place-to-work) ## What is the parties, smoking, or loud noise policy?Smoking, vaping, parties and excessive noise are prohibited in suites, on balconies and in shared spaces. Violations may result in fines and cancellation. Please read our house rules before booking.
[Link to this answer](/faq#faq-what-is-the-parties-smoking-or-loud-noise-policy) ## Can I have extra guests?Only the guests included in your reservation may stay overnight. Visitors require Sosuite’s approval, and overnight occupancy must not exceed the number stated in the reservation. Contact our guest experience team before changing your guest count.
[Link to this answer](/faq#faq-can-i-have-extra-guests) ## Can I receive mail or packages?Mail and package deliveries to the property are not permitted. Please use a local postal service or package-holding facility. Deliveries to the property may be declined or returned to the sender. See our house rules.
[Link to this answer](/faq#faq-can-i-receive-mail-or-packages) ## Can I get an invoice for business travel?For business-travel invoices and corporate inquiries, email sales@staysosuite.com with your reservation details.
[Link to this answer](/faq#faq-can-i-get-an-invoice-for-business-travel) ## Can I extend my stay?Contact our guest experience team to check availability and the terms for extending your reservation. An extension is confirmed only once the team has arranged the change.
[Link to this answer](/faq#faq-can-i-extend-my-stay) ## What happens if I lose my key or get locked out?Contact our 24/7 guest experience team by phone, text or WhatsApp at +1 (267) 490-3660 for help. Guests are responsible for the cost of replacing lost keys, key cards, fobs or parking passes.
[Link to this answer](/faq#faq-what-happens-if-i-lose-my-key-or-get-locked-out) ## What's included in the guest portal?Once your pre-check-in is verified, your guest portal includes your unit information, door code and WiFi details.
[Link to this answer](/faq#faq-whats-included-in-the-guest-portal) ## Can I do a photoshoot or film in a unit?Commercial photography or videography requires Sosuite’s written consent. Please contact our team with your plans before arranging a shoot.
[Link to this answer](/faq#faq-can-i-do-a-photoshoot-or-film-in-a-unit)